Responsible Gaming

Responsible gaming at Conquer Casino is about enjoying gambling as a form of entertainment while staying in control of your time, your spending, and your decisions. On the Conquer Casino version of conquarcasino.com, ProgressPlay Limited (licensed and regulated by the UK Gambling Commission for customers in Great Britain under account number 39335) provides tools, information and support to help you gamble safely. If gambling stops being fun, or you are worried about your own behaviour or that of someone close to you, our team and independent specialist organisations are available to support you confidentially.

This page explains how to recognise risks, how to use the responsible gambling tools available in your account, and how to contact both Conquer Casino and external support bodies. It applies to players aged 18 and over who access the Conquer Casino version of conquarcasino.com from within Great Britain. Underage gambling is an offence, and we actively work to prevent it.

Risk Awareness

Most players use online gambling as occasional entertainment. Problems can arise when gambling is used to cope with stress, to chase losses or when it starts to interfere with daily life. Recognising early signs of risk helps you act before gambling becomes harmful.

Common Warning Signs

• Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
• Thinking about the casino or your balance when you are at work, at school or with family and friends.
• Chasing losses by increasing your bets or returning quickly after a loss in an attempt to "win it back".
• Spending money on gambling that was intended for rent, bills, food, transport or other essentials.
• Borrowing money, using overdrafts, credit cards, payday loans or selling possessions to fund gambling.
• Hiding gambling activity, lying about the amount of time or money spent, or feeling guilty and ashamed.
• Neglecting work, studies, hobbies or relationships because of time spent gambling or recovering from it.
• Feeling irritable, restless, anxious or depressed when you try to cut down or stop gambling.

Self-Assessment Check

Consider the statements below honestly. They are not a diagnosis, but they can help you decide whether to seek support or change how you play:

• I often gamble for longer than I intended, and it is difficult to stop once I have started.
• I have spent money on gambling that I could not really afford to lose.
• I have tried to win back money I previously lost by placing more or higher bets.
• My gambling has caused arguments or tension with family, friends or colleagues.
• I have hidden my gambling from others, or lied about how much I have spent or lost.
• I feel stressed, anxious, low or unable to focus on other things because of gambling.

If you recognise yourself in several of these statements, we strongly encourage you to use the limits and self-exclusion tools described below and to contact one of the specialist organisations listed in the Support Resources section for professional help.

Limits & Tools

On the Conquer Casino version of conquarcasino.com, you can apply a range of controls to your account. These tools are provided by ProgressPlay Limited in line with its responsibilities under the UK Gambling Commission licence (account number 39335) and are designed to help you stay within safe personal limits.

Deposit Limits

You can set daily, weekly and monthly deposit limits to control how much money you add to your account over specific periods.

1. Access your account: Log in to your account on conquarcasino.com using your usual username and password for Conquer Casino.
2. Open the responsible gambling section: Go to "My Account" or a similarly named area, then select "Responsible Gambling" or "Player Limits". Menu titles may vary slightly but the section will clearly refer to limits, control or responsible gaming.
3. Choose the type of limit: Select "Deposit Limits" and choose the time frame you want to control:
   • Daily limit - total maximum you can deposit in 24 hours.
   • Weekly limit - total maximum you can deposit in a 7-day period.
   • Monthly limit - total maximum you can deposit in a calendar month.
4. Enter your limit amounts: Type the maximum amounts that fit comfortably within your disposable income (for example, £20 per day, £50 per week or £100 per month). Always use figures you can afford to lose without affecting essential expenses.
5. Confirm and save: Review the amounts carefully, then confirm. The system will apply the limit, and you will not be able to deposit more than your chosen maximum within each period.

For your protection and in line with UK regulations, any request to decrease a deposit limit takes effect as soon as technically possible, while any request to increase or remove a limit will only be applied after a cooling-off period (for example, 24 hours or more). During this period you should reconsider whether the increase is appropriate for your circumstances.

Time and Session Controls

Spending long periods online can increase the risk of losses and impulsive decisions. To help you manage session length, Conquer Casino offers time-related tools where supported by the platform:

• Session timers: Within the responsible gambling section of your account, you may be able to activate a session timer. Set a maximum continuous play time (for example, 30, 60 or 90 minutes). When the time expires, you will receive a notification or be logged out, prompting you to take a break.
• Reality checks: You can enable on-screen reminders that appear at fixed intervals (such as every 15, 30 or 60 minutes). These messages show how long you have been logged in and may also summarise recent wins and losses, helping you to review your play objectively.

Where available, you can adjust these settings by visiting "My Account" -> "Responsible Gambling" -> "Session Settings" (or similar) and selecting your preferred time intervals. If you do not see these options, you can still manage your time by setting alarms on your devices and by logging out regularly.

Time-Out (Short Breaks)

If you feel the need to step away from gambling for a short period, but are not ready for a longer self-exclusion, you can request a temporary time-out from your account:

1. Navigate to time-out options: After logging in, go to "My Account" and then to "Responsible Gambling". Look for "Time-Out", "Short Break" or similar wording.
2. Choose the duration: Select the length of your break, for example:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a few weeks, where available
3. Confirm your request: Read the explanation carefully (you will not be able to log in or play during the chosen period), then confirm. The time-out will begin as soon as it is processed.

During a time-out you will not be able to place bets or play games. Depending on system configuration, you may also be prevented from making deposits. If you have a remaining real-money balance, you may usually request a withdrawal by contacting customer support at customersupport@conquarcasino.com, subject to standard verification checks. Once the time-out period ends, you may log in again, but we encourage you to review your behaviour and consider setting stricter limits if you still have concerns.

Self-Exclusion

Self-exclusion is a stronger, formal measure for players who recognise that gambling has become harmful or difficult to control. It blocks access to your account for an extended period and cannot be reversed until the chosen period ends. Conquer Casino, operated on conquarcasino.com by ProgressPlay Limited under UKGC licence 39335, provides both site-level self-exclusion and participation in GamStop, the national multi-operator self-exclusion scheme for Great Britain.

Self-Excluding from Conquer Casino

1. Find the self-exclusion section: Log in and go to "My Account" -> "Responsible Gambling" or "Safer Gambling". Select "Self-Exclusion". If you cannot locate this option, contact customer support via live chat or email and request self-exclusion.
2. Choose the exclusion period: You will be offered several fixed terms, typically including:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • A longer or lifetime period, where available
   Select the period that reflects the seriousness of your concerns. Longer periods provide stronger protection.
3. Confirm your decision: You may be asked to read a summary of the consequences and tick a box or re-enter your password to confirm that you understand that:
   • You will not be able to log in, deposit or place bets for the duration of the exclusion.
   • The decision is binding and cannot be lifted early.
   • Any attempt to create a new account may lead to closure of that account when detected.
4. System processing and confirmation: Once confirmed, your self-exclusion will be activated as soon as technically possible. You should receive an on-screen confirmation and, where appropriate, an email summarising the key terms.

During self-exclusion you will not be able to access the Conquer Casino version of conquarcasino.com using your registered details. In line with UK requirements, you will generally retain the right to withdraw any remaining real-money balances by contacting customer support, subject to identity and security checks. Promotional balances, bonuses and pending offers may be cancelled. For more information, please refer to the Terms & Conditions and Bonus Policy published at conquarcasino.com.

National Self-Exclusion via GamStop

Because Conquer Casino operates in Great Britain under the UK Gambling Commission licence 39335 held by ProgressPlay Limited, it participates in GamStop, the free national online self-exclusion scheme.

• How it works: When you register with GamStop using accurate personal details (name, date of birth, email addresses and postcodes), GamStop will apply your exclusion to all participating UK-licensed online gambling operators, including the Conquer Casino version of conquarcasino.com.
• Exclusion periods: You can choose to self-exclude for 6 months, 1 year or 5 years. Once chosen, your GamStop exclusion cannot be shortened and will remain in place until it expires and you actively request removal if required.
• Effect on your account: After GamStop takes effect, you should not be able to access your existing account or open new accounts with participating operators using the same personal details. If you do manage to register or play, you should inform the operator and GamStop immediately.

To register or learn more, visit the official GamStop website (search for "GamStop UK self-exclusion" in your browser). Joining GamStop is strongly recommended if you feel at risk of problem gambling or if you have already self-excluded from individual sites.

Support Resources

If you are worried about your gambling, or about someone close to you, specialist organisations can provide confidential advice, counselling and treatment. The resources below include services specifically for people in the UK as well as international support bodies. Conquer Casino encourages you to contact them if you need help; seeking support is a sign of strength, not failure.

Local Support for Players in the UK

• National Gambling Helpline (GamCare): Free, confidential advice and support for anyone affected by gambling problems in Great Britain.
  • Phone: 0808 8020 133 (toll-free from UK landlines and most mobiles).
  • Hours: 24 hours a day, 7 days a week.
  • Languages: English, with access to translation or Relay services where needed.
  • Channels: Telephone, live chat and online support via the GamCare website.
• GambleAware / BeGambleAware: Provides information, screening tools and signposting to treatment services across England, Scotland and Wales (for example, NHS-commissioned services).
  • Visit the BeGambleAware website (begambleaware.org) for self-assessment quizzes, educational material and links to free confidential help.
• NHS Gambling Clinics (where available): In parts of Great Britain, the National Health Service provides specialist clinics for problem gambling and related mental health issues. Ask your GP about available services or visit the NHS website for details.
• Samaritans (emotional crisis support): If you are in emotional distress or having thoughts of self-harm, you can contact Samaritans in the UK and Ireland 24/7 for confidential support.

International Support Organisations

These organisations provide anonymous online support, international resources and local meetings in many countries. If you are accessing conquarcasino.com from outside Great Britain under the relevant Malta Gaming Authority framework, you may wish to contact Gambling Therapy or local branches of Gamblers Anonymous for region-specific assistance.

Self-Exclusion Schemes by Country

• United Kingdom - GamStop: As described above, GamStop covers most online gambling companies licensed by the UK Gambling Commission, including Conquer Casino's Conquer Casino version.
• Spain - RGIAJ: Spain operates a national self-exclusion register administered by the gambling authority (Registro General de Interdicciones de Acceso al Juego - RGIAJ). Players resident in Spain can register to prevent access to licensed gambling services in that jurisdiction.
• Other countries: Many European and international regulators run similar exclusion registers. If you live outside the UK, check the website of your national gambling authority or ask a local support organisation (such as Gambling Therapy) about available schemes.

Blocking Apps and Device-Level Tools

• Gamban: A paid software tool that blocks access to a wide range of gambling websites and apps across devices where it is installed. Suitable for people who want an additional layer of protection beyond self-exclusion.
• BetBlocker: A free application that allows you to block access to gambling sites on your devices for selected periods. It can be particularly useful for players who want to restrict access on shared or family devices.
• Built-in device controls: Many operating systems and routers offer parental control or content-filtering settings that can be used to restrict access to gambling content.

Conquer Casino does not control or endorse any third-party software. You should review the terms, privacy policies and any costs of these services carefully before installation.

Confidentiality and Professional Help

Contacting any of the organisations listed above is confidential. They are independent from Conquer Casino and ProgressPlay Limited and will not share your details with us without your consent, except where required by law to protect you or others. Their staff and volunteers are trained to provide non-judgmental support and can help you explore treatment options, such as counselling, group therapy or residential care, depending on your needs.

Help for Family

Gambling-related harm often affects partners, children, parents and friends. If you are worried about someone who uses the Conquer Casino version of conquarcasino.com, you are entitled to support and information in your own right, whether or not they are ready to change.

Talking to Someone About Their Gambling

• Choose the right time: Speak when both of you are calm, not during or immediately after gambling, and not in the middle of an argument.
• Use non-judgmental language: Describe specific behaviours and their impact ("I feel anxious when the bills are not paid") rather than accusing or labelling ("You are irresponsible").
• Listen and acknowledge feelings: Allow the person to talk about stress, shame or guilt without interruption. Admitting a problem is difficult; empathy makes it easier.
• Encourage, do not control: You can suggest setting limits, using self-exclusion or contacting support services, but avoid taking over their finances or monitoring every action unless there is an immediate risk of harm.

Support for Family Members

• GamCare and similar services: The National Gambling Helpline and GamCare's online services also support affected family members and friends. You can talk to an adviser even if the gambler does not seek help.
• Family support groups and forums: Online communities and forums (for example, those linked via GamCare or Gambling Therapy) allow relatives to share experiences, coping strategies and practical advice.
• GamAnon and related groups: Gamblers Anonymous is associated with support groups for families and friends (often referred to as GamAnon), offering meetings where you can discuss your situation with others who understand.

Recommended Next Steps

• Seek professional advice: Speak with your GP or a mental health professional if gambling-related stress is affecting your physical or emotional wellbeing. They can refer you to specialist services, including NHS programmes in Great Britain.
• Use helplines and chat services: Contact the National Gambling Helpline or relevant local services for immediate guidance on how to protect yourself and those you care about.
• Protect your own finances and wellbeing: Consider separating finances, seeking independent financial advice and putting emotional support in place for yourself, especially if you are at risk of debt or abuse.

Operator's Commitment

Conquer Casino, through the Conquer Casino version of conquarcasino.com, is operated by ProgressPlay Limited (company registration number C58305, registered in Malta, licensed by the UK Gambling Commission under account 39335 and by the Malta Gaming Authority under licence MGA/B2C/231/2012 for relevant international markets). We take safer gambling obligations seriously and implement procedures designed to identify and support players who may be at risk of harm. As of 2025, the UK Gambling Commission rates the protection of player funds provided by ProgressPlay Limited as "medium protection"; you should always consider this rating when deciding how much money to hold in your account.

Internal Risk Checks and Behavioural Monitoring

• Monitoring play patterns: We use automated systems and manual reviews to analyse gameplay data, including deposit frequency, stakes, session length and changes in behaviour that may indicate a loss of control.
• Affordability and financial checks: In line with UK regulations and industry guidance, we may assess whether your gambling appears affordable based on factors such as high or rapidly increasing deposits, repeated declined payments or signs of financial distress.
• Account verification and security: We operate "Know Your Customer" (KYC) and anti-money-laundering procedures, which may require you to provide identity, address or source-of-funds documents. These checks also help identify and protect vulnerable players.
• System alerts and interventions: When risk indicators are triggered, our systems may generate alerts prompting responsible gambling messages, suggesting limits, or restricting certain activities until further review.

When We May Contact You

Our support or risk teams may proactively contact you using the contact details registered on your Conquer Casino account if we detect patterns that suggest potential harm. Examples include, but are not limited to:

• Significant increases in deposits or stakes over a short period, especially following substantial losses.
• Very long or frequent sessions without breaks, or activity during unusual hours consistent with loss of routine.
• Repeated requests to increase or remove limits, or to overturn cooling-off periods or self-exclusions.
• Use of multiple payment methods, declined payments, indications of borrowing or other signs of financial strain.

Depending on the circumstances, we may take one or more of the following actions:

• Send safer gambling messages encouraging you to reflect on your play and use available tools (limits, time-outs, self-exclusion).
• Contact you via email, live chat or other secure channels to discuss safer gambling and, where appropriate, signpost support services.
• Apply or adjust limits, suspend bonuses, or in higher-risk cases place restrictions or temporary holds on your account while we complete further checks.
• Close your account or apply self-exclusion in accordance with our legal and regulatory obligations where there is serious concern about your safety or those of others.

Any personal data collected during these processes is handled in accordance with our Privacy Policy and applicable data protection laws. Our aim is to balance your freedom to gamble with our duty to minimise the risk of harm.

Updates

Responsible gambling regulations and industry best practices evolve over time. ProgressPlay Limited regularly reviews the safer gambling framework used on the Conquer Casino version of conquarcasino.com to ensure ongoing compliance with the requirements of the UK Gambling Commission, the Malta Gaming Authority (for relevant markets) and other applicable standards.

This page may be updated to reflect changes in law, regulatory guidance, technical capabilities or internal policies. When material changes are made, we may provide notice in one or more of the following ways:

• Sending an email to the address registered on your account, summarising the key changes.
• Displaying a message, banner or pop-up notification when you log in, linking to the updated responsible gaming information.
• Publishing revised information in the "Responsible Gaming", "Safer Gambling" or similar section of conquarcasino.com, with the date of the latest update clearly indicated.

We encourage you to review this page regularly so that you remain informed about the tools and support available.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gambling, need help using any of the tools described on this page, or wish to provide feedback about how Conquer Casino manages safer gambling, we encourage you to contact us. Our customer support operates the Conquer Casino version of conquarcasino.com on behalf of ProgressPlay Limited and can assist with both general and responsible gambling queries.

Responsible Gaming Contact Channels

• Email: You can contact us at customersupport@conquarcasino.com. For faster routing, please include "Responsible Gambling" in the subject line and provide your full name, username and a brief description of your concern.
• Live chat: An on-site live chat service is available on conquarcasino.com, typically 24/7. In many cases you will first interact with an automated assistant, with human agents usually available within 2 - 10 minutes during peak UK hours. You can request to speak about limits, self-exclusion or other safer gambling options.
• Telephone: At the time of writing, Conquer Casino does not operate a dedicated public telephone line for responsible gambling queries. Please use email or live chat for direct contact, and the national helplines listed under Support Resources if you wish to speak with an independent adviser by phone.

Feedback Form and Support Requests

We welcome suggestions on how to improve our responsible gaming measures. If a web-based contact or feedback form is provided in the "Support" or "Contact Us" section of conquarcasino.com, you may use it to:

• Request help setting or changing limits, time-outs or self-exclusion.
• Ask questions about how your data is used in risk assessments and safer gambling interventions.
• Give feedback on the clarity and usefulness of this responsible gaming page.

If you are dissatisfied with how a responsible gambling concern has been handled, you may follow the complaints procedure set out in our Terms & Conditions. For UK customers, unresolved disputes may in some cases be referred to an approved Alternative Dispute Resolution (ADR) provider, as indicated in the UK-specific terms. However, you should always contact independent specialist support services immediately if you feel at risk of harm, regardless of any complaint or dispute.